CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Atlantic Union Bank complaints
Consumers filed 132 complaints about Atlantic Union Bankshares, Inc. with the Consumer Financial Protection Bureau over the past three years, 63 of them in the last 12 months. The most common product was "Checking or savings account" (64%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 14.4% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
132
Per $1B deposits
4.3median 8.5
Timely response
100.0%
Closed with relief
14.4%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Atlantic Union Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
84
63.6%
Mortgage
23
17.4%
Credit reporting or other personal consumer reports
6
4.5%
Credit card
5
3.8%
Money transfer, virtual currency, or money service
5
3.8%
Vehicle loan or lease
5
3.8%
Debt collection
3
2.3%
Payday loan, title loan, personal loan, or advance loan
1
0.8%
Top issues
Issue
Complaints
Share
Managing an account
54
40.9%
Trouble during payment process
12
9.1%
Opening an account
9
6.8%
Problem caused by your funds being low
8
6.1%
Closing an account
6
4.5%
Problem with a lender or other company charging your account
6
4.5%
Incorrect information on your report
5
3.8%
Struggling to pay mortgage
4
3.0%
Applying for a mortgage or refinancing an existing mortgage
3
2.3%
Closing on a mortgage
3
2.3%
Fraud or scam
2
1.5%
Managing the loan or lease
2
1.5%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
113
85.6%
Closed with monetary relief
16
12.1%
Closed with non-monetary relief
3
2.3%
Top states
State
Complaints
Share
VA
82
62.1%
MD
26
19.7%
NC
11
8.3%
SC
3
2.3%
LA
2
1.5%
WV
2
1.5%
CA
1
0.8%
DC
1
0.8%
DE
1
0.8%
MA
1
0.8%
How they were submitted
Channel
Complaints
Share
Web
114
86.4%
Phone
7
5.3%
Referral
7
5.3%
Postal mail
4
3.0%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.