CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026

Bank of America, National Association complaints

Consumers filed 55,582 complaints about BANK OF AMERICA, NATIONAL ASSOCIATION with the Consumer Financial Protection Bureau over the past three years, 23,914 of them in the last 12 months. The most common product was "Checking or savings account" (36%), and the most common issue was "Managing an account". The company responded on time to 99.2% of complaints, and 31.4% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)

55,582

Per $1B deposits

26.2median 8.5

Timely response

99.2%

Closed with relief

31.4%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Bank of America, National Association's financial scorecard.