TellerScore

CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026

Bank Of Clarke complaints

Consumers filed 119 complaints about Eagle Financial Services, Inc. with the Consumer Financial Protection Bureau over the past three years, 62 of them in the last 12 months. The most common product was "Credit reporting or other personal consumer reports" (40%), and the most common issue was "Incorrect information on your report". The company responded on time to 100.0% of complaints, and 0.0% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
119
Per $1B deposits
74.2median 8.5
Timely response
100.0%
Closed with relief
0.0%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Bank Of Clarke's financial scorecard.

By product

ProductComplaintsShare
Credit reporting or other personal consumer reports4840.3%
Debt collection4336.1%
Payday loan, title loan, personal loan, or advance loan2722.7%
Vehicle loan or lease10.8%

Top issues

IssueComplaintsShare
Incorrect information on your report3126.1%
Took or threatened to take negative or legal action2117.6%
Improper use of your report1512.6%
Attempts to collect debt not owed119.2%
Charged fees or interest you didn't expect86.7%
Problem with a company's investigation into an existing problem86.7%
False statements or representation65.0%
Struggling to pay your loan43.4%
Written notification about debt43.4%
Problem when making payments21.7%
Problem with additional add-on products or services21.7%
Problem with the payoff process at the end of the loan21.7%

How complaints were closed

Company responseComplaintsShare
Closed with explanation119100.0%

Top states

StateComplaintsShare
OH6958.0%
KY2319.3%
IN1613.4%
PA21.7%
TX21.7%
WI21.7%
AZ10.8%
GA10.8%
MI10.8%
NC10.8%

How they were submitted

ChannelComplaintsShare
Web11495.8%
Phone43.4%
Postal mail10.8%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.