TellerScore

CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

Beacon Bank and Trust complaints

Consumers filed 83 complaints about BEACON FINANCIAL CORPORATION with the Consumer Financial Protection Bureau over the past three years, 39 of them in the last 12 months. The most common product was "Checking or savings account" (64%), and the most common issue was "Managing an account". The company responded on time to 95.2% of complaints, and 17.3% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
83
Per $1B deposits
4.5median 8.5
Timely response
95.2%
Closed with relief
17.3%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Beacon Bank and Trust's financial scorecard.

By product

ProductComplaintsShare
Checking or savings account5363.9%
Mortgage1012.0%
Credit card56.0%
Credit reporting or other personal consumer reports56.0%
Payday loan, title loan, personal loan, or advance loan33.6%
Vehicle loan or lease33.6%
Debt collection22.4%
Money transfer, virtual currency, or money service22.4%

Top issues

IssueComplaintsShare
Managing an account2732.5%
Closing an account78.4%
Opening an account67.2%
Problem caused by your funds being low67.2%
Problem with a lender or other company charging your account67.2%
Trouble during payment process67.2%
Incorrect information on your report44.8%
Problem when making payments33.6%
Problems at the end of the loan or lease33.6%
Struggling to pay mortgage22.4%
Advertising and marketing, including promotional offers11.2%
Applying for a mortgage or refinancing an existing mortgage11.2%

How complaints were closed

Company responseComplaintsShare
Closed with explanation6780.7%
Closed with monetary relief1315.7%
In progress22.4%
Closed with non-monetary relief11.2%

Top states

StateComplaintsShare
MA2934.9%
NY2428.9%
CT89.6%
RI67.2%
MO44.8%
TX33.6%
FL22.4%
VT22.4%
NC11.2%
PA11.2%

How they were submitted

ChannelComplaintsShare
Web7286.7%
Referral67.2%
Phone44.8%
Postal mail11.2%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.