CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Beacon Bank and Trust complaints
Consumers filed 83 complaints about BEACON FINANCIAL CORPORATION with the Consumer Financial Protection Bureau over the past three years, 39 of them in the last 12 months. The most common product was "Checking or savings account" (64%), and the most common issue was "Managing an account". The company responded on time to 95.2% of complaints, and 17.3% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
83
Per $1B deposits
4.5median 8.5
Timely response
95.2%
Closed with relief
17.3%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Beacon Bank and Trust's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
53
63.9%
Mortgage
10
12.0%
Credit card
5
6.0%
Credit reporting or other personal consumer reports
5
6.0%
Payday loan, title loan, personal loan, or advance loan
3
3.6%
Vehicle loan or lease
3
3.6%
Debt collection
2
2.4%
Money transfer, virtual currency, or money service
2
2.4%
Top issues
Issue
Complaints
Share
Managing an account
27
32.5%
Closing an account
7
8.4%
Opening an account
6
7.2%
Problem caused by your funds being low
6
7.2%
Problem with a lender or other company charging your account
6
7.2%
Trouble during payment process
6
7.2%
Incorrect information on your report
4
4.8%
Problem when making payments
3
3.6%
Problems at the end of the loan or lease
3
3.6%
Struggling to pay mortgage
2
2.4%
Advertising and marketing, including promotional offers
1
1.2%
Applying for a mortgage or refinancing an existing mortgage
1
1.2%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
67
80.7%
Closed with monetary relief
13
15.7%
In progress
2
2.4%
Closed with non-monetary relief
1
1.2%
Top states
State
Complaints
Share
MA
29
34.9%
NY
24
28.9%
CT
8
9.6%
RI
6
7.2%
MO
4
4.8%
TX
3
3.6%
FL
2
2.4%
VT
2
2.4%
NC
1
1.2%
PA
1
1.2%
How they were submitted
Channel
Complaints
Share
Web
72
86.7%
Referral
6
7.2%
Phone
4
4.8%
Postal mail
1
1.2%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.