CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
BMO Bank National Association complaints
Consumers filed 3,939 complaints about BMO BANK NATIONAL ASSOCIATION with the Consumer Financial Protection Bureau over the past three years, 1,343 of them in the last 12 months. The most common product was "Checking or savings account" (59%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 30.8% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
3,939
Per $1B deposits
20.3median 8.5
Timely response
100.0%
Closed with relief
30.8%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See BMO Bank National Association's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
2,327
59.1%
Credit card
442
11.2%
Credit reporting or other personal consumer reports
348
8.8%
Vehicle loan or lease
253
6.4%
Mortgage
184
4.7%
Money transfer, virtual currency, or money service
164
4.2%
Debt collection
106
2.7%
Payday loan, title loan, personal loan, or advance loan
106
2.7%
Prepaid card
6
0.2%
Student loan
2
0.1%
Top issues
Issue
Complaints
Share
Managing an account
1,386
35.2%
Closing an account
407
10.3%
Opening an account
289
7.3%
Incorrect information on your report
193
4.9%
Managing the loan or lease
155
3.9%
Problem with a lender or other company charging your account
155
3.9%
Closing your account
117
3.0%
Improper use of your report
116
2.9%
Trouble during payment process
115
2.9%
Fraud or scam
78
2.0%
Problem caused by your funds being low
78
2.0%
Problem with a company's investigation into an existing problem
76
1.9%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
2,722
69.1%
Closed with monetary relief
631
16.0%
Closed with non-monetary relief
582
14.8%
In progress
4
0.1%
Top states
State
Complaints
Share
CA
1,155
29.3%
IL
603
15.3%
FL
226
5.7%
WI
186
4.7%
AZ
178
4.5%
TX
156
4.0%
CO
130
3.3%
IN
103
2.6%
NV
82
2.1%
MN
72
1.8%
How they were submitted
Channel
Complaints
Share
Web
3,428
87.0%
Referral
279
7.1%
Phone
199
5.1%
Postal mail
33
0.8%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.