TellerScore

CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

BMO Bank National Association complaints

Consumers filed 3,939 complaints about BMO BANK NATIONAL ASSOCIATION with the Consumer Financial Protection Bureau over the past three years, 1,343 of them in the last 12 months. The most common product was "Checking or savings account" (59%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 30.8% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
3,939
Per $1B deposits
20.3median 8.5
Timely response
100.0%
Closed with relief
30.8%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See BMO Bank National Association's financial scorecard.

By product

ProductComplaintsShare
Checking or savings account2,32759.1%
Credit card44211.2%
Credit reporting or other personal consumer reports3488.8%
Vehicle loan or lease2536.4%
Mortgage1844.7%
Money transfer, virtual currency, or money service1644.2%
Debt collection1062.7%
Payday loan, title loan, personal loan, or advance loan1062.7%
Prepaid card60.2%
Student loan20.1%

Top issues

IssueComplaintsShare
Managing an account1,38635.2%
Closing an account40710.3%
Opening an account2897.3%
Incorrect information on your report1934.9%
Managing the loan or lease1553.9%
Problem with a lender or other company charging your account1553.9%
Closing your account1173.0%
Improper use of your report1162.9%
Trouble during payment process1152.9%
Fraud or scam782.0%
Problem caused by your funds being low782.0%
Problem with a company's investigation into an existing problem761.9%

How complaints were closed

Company responseComplaintsShare
Closed with explanation2,72269.1%
Closed with monetary relief63116.0%
Closed with non-monetary relief58214.8%
In progress40.1%

Top states

StateComplaintsShare
CA1,15529.3%
IL60315.3%
FL2265.7%
WI1864.7%
AZ1784.5%
TX1564.0%
CO1303.3%
IN1032.6%
NV822.1%
MN721.8%

How they were submitted

ChannelComplaintsShare
Web3,42887.0%
Referral2797.1%
Phone1995.1%
Postal mail330.8%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.