CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Charles Schwab Bank, SSB complaints
Consumers filed 760 complaints about CHARLES SCHWAB CORPORATION, THE with the Consumer Financial Protection Bureau over the past three years, 356 of them in the last 12 months. The most common product was "Checking or savings account" (84%), and the most common issue was "Managing an account". The company responded on time to 99.2% of complaints, and 5.2% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
760
Per $1B deposits
3.4median 8.5
Timely response
99.2%
Closed with relief
5.2%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Charles Schwab Bank, SSB's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
638
83.9%
Money transfer, virtual currency, or money service
89
11.7%
Credit card
17
2.2%
Credit reporting or other personal consumer reports
8
1.1%
Debt collection
6
0.8%
Debt or credit management
1
0.1%
Mortgage
1
0.1%
Top issues
Issue
Complaints
Share
Managing an account
408
53.7%
Problem with a lender or other company charging your account
87
11.4%
Closing an account
78
10.3%
Fraud or scam
43
5.7%
Opening an account
43
5.7%
Other transaction problem
25
3.3%
Problem caused by your funds being low
18
2.4%
Problem with a purchase shown on your statement
12
1.6%
Incorrect information on your report
4
0.5%
Unauthorized transactions or other transaction problem
4
0.5%
Getting a credit card
3
0.4%
Improper use of your report
3
0.4%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
713
93.8%
Closed with monetary relief
39
5.1%
In progress
8
1.1%
Top states
State
Complaints
Share
CA
158
20.8%
FL
76
10.0%
NY
75
9.9%
TX
62
8.2%
GA
40
5.3%
VA
32
4.2%
IL
30
3.9%
WA
27
3.6%
NC
21
2.8%
NJ
17
2.2%
How they were submitted
Channel
Complaints
Share
Web
724
95.3%
Phone
17
2.2%
Referral
16
2.1%
Postal mail
3
0.4%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.