CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

Citizens Bank, National Association complaints

Consumers filed 6,065 complaints about CITIZENS FINANCIAL GROUP, INC. with the Consumer Financial Protection Bureau over the past three years, 2,110 of them in the last 12 months. The most common product was "Checking or savings account" (51%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 17.3% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)

6,065

Per $1B deposits

32.1median 8.5

Timely response

100.0%

Closed with relief

17.3%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Citizens Bank, National Association's financial scorecard.