CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Community Bank, National Association complaints
Consumers filed 106 complaints about COMMUNITY FINANCIAL SYSTEM, INC. with the Consumer Financial Protection Bureau over the past three years, 40 of them in the last 12 months. The most common product was "Checking or savings account" (54%), and the most common issue was "Managing an account". The company responded on time to 99.1% of complaints, and 0.9% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
106
Per $1B deposits
7.1median 8.5
Timely response
99.1%
Closed with relief
0.9%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Community Bank, National Association's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
57
53.8%
Mortgage
16
15.1%
Credit reporting or other personal consumer reports
15
14.2%
Vehicle loan or lease
10
9.4%
Money transfer, virtual currency, or money service
3
2.8%
Debt collection
2
1.9%
Payday loan, title loan, personal loan, or advance loan
2
1.9%
Credit card
1
0.9%
Top issues
Issue
Complaints
Share
Managing an account
36
34.0%
Incorrect information on your report
11
10.4%
Problem caused by your funds being low
10
9.4%
Improper use of your report
7
6.6%
Problem with a lender or other company charging your account
7
6.6%
Struggling to pay mortgage
6
5.7%
Trouble during payment process
5
4.7%
Problem with a company's investigation into an existing problem
4
3.8%
Applying for a mortgage or refinancing an existing mortgage
3
2.8%
Closing an account
3
2.8%
Getting a loan or lease
3
2.8%
Attempts to collect debt not owed
2
1.9%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
105
99.1%
Closed with monetary relief
1
0.9%
Top states
State
Complaints
Share
NY
47
44.3%
PA
33
31.1%
VT
11
10.4%
FL
4
3.8%
CA
2
1.9%
NJ
2
1.9%
OH
2
1.9%
GA
1
0.9%
IL
1
0.9%
LA
1
0.9%
How they were submitted
Channel
Complaints
Share
Web
85
80.2%
Referral
15
14.2%
Phone
4
3.8%
Postal mail
2
1.9%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.