TellerScore

CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

First American Trust, FSB complaints

Consumers filed 49 complaints about FIRST AMERICAN FINANCIAL CORPORATION with the Consumer Financial Protection Bureau over the past three years, 15 of them in the last 12 months. The most common product was "Mortgage" (71%), and the most common issue was "Closing on a mortgage". The company responded on time to 100.0% of complaints, and 4.1% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
49
Per $1B deposits
5.6median 8.5
Timely response
100.0%
Closed with relief
4.1%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See First American Trust, FSB's financial scorecard.

By product

ProductComplaintsShare
Mortgage3571.4%
Debt collection714.3%
Credit reporting or other personal consumer reports48.2%
Money transfer, virtual currency, or money service36.1%

Top issues

IssueComplaintsShare
Closing on a mortgage1836.7%
Trouble during payment process918.4%
Applying for a mortgage or refinancing an existing mortgage48.2%
Struggling to pay mortgage48.2%
Attempts to collect debt not owed36.1%
False statements or representation24.1%
Fraud or scam24.1%
Written notification about debt24.1%
Confusing or missing disclosures12.0%
Credit monitoring or identity theft protection services12.0%
Improper use of your report12.0%
Problem with a company's investigation into an existing issue12.0%

How complaints were closed

Company responseComplaintsShare
Closed with explanation4795.9%
Closed with monetary relief24.1%

Top states

StateComplaintsShare
CA1224.5%
FL612.2%
TX510.2%
NY48.2%
AZ36.1%
GA36.1%
UT36.1%
MD24.1%
CT12.0%
ID12.0%

How they were submitted

ChannelComplaintsShare
Web4795.9%
Phone12.0%
Referral12.0%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.