CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
First American Trust, FSB complaints
Consumers filed 49 complaints about FIRST AMERICAN FINANCIAL CORPORATION with the Consumer Financial Protection Bureau over the past three years, 15 of them in the last 12 months. The most common product was "Mortgage" (71%), and the most common issue was "Closing on a mortgage". The company responded on time to 100.0% of complaints, and 4.1% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
49
Per $1B deposits
5.6median 8.5
Timely response
100.0%
Closed with relief
4.1%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See First American Trust, FSB's financial scorecard.
By product
Product
Complaints
Share
Mortgage
35
71.4%
Debt collection
7
14.3%
Credit reporting or other personal consumer reports
4
8.2%
Money transfer, virtual currency, or money service
3
6.1%
Top issues
Issue
Complaints
Share
Closing on a mortgage
18
36.7%
Trouble during payment process
9
18.4%
Applying for a mortgage or refinancing an existing mortgage
4
8.2%
Struggling to pay mortgage
4
8.2%
Attempts to collect debt not owed
3
6.1%
False statements or representation
2
4.1%
Fraud or scam
2
4.1%
Written notification about debt
2
4.1%
Confusing or missing disclosures
1
2.0%
Credit monitoring or identity theft protection services
1
2.0%
Improper use of your report
1
2.0%
Problem with a company's investigation into an existing issue
1
2.0%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
47
95.9%
Closed with monetary relief
2
4.1%
Top states
State
Complaints
Share
CA
12
24.5%
FL
6
12.2%
TX
5
10.2%
NY
4
8.2%
AZ
3
6.1%
GA
3
6.1%
UT
3
6.1%
MD
2
4.1%
CT
1
2.0%
ID
1
2.0%
How they were submitted
Channel
Complaints
Share
Web
47
95.9%
Phone
1
2.0%
Referral
1
2.0%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.