CFPB complaint counts · Oct 19, 2023 – Oct 19, 2026

First-Citizens Bank & Trust Company complaints

Consumers filed 632 complaints about FIRST CITIZENS BANCSHARES, INC. with the Consumer Financial Protection Bureau over the past three years, 273 of them in the last 12 months. The most common product was "Checking or savings account" (64%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 6.3% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)

632

Per $1B deposits

3.6median 8.5

Timely response

100.0%

Closed with relief

6.3%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See First-Citizens Bank & Trust Company's financial scorecard.