CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026
First Financial Bank complaints
Consumers filed 59 complaints about FIRST FINANCIAL BANCORP with the Consumer Financial Protection Bureau over the past three years, 31 of them in the last 12 months. The most common product was "Checking or savings account" (46%), and the most common issue was "Managing an account". The company responded on time to 98.3% of complaints, and 10.2% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
59
Per $1B deposits
3.3median 8.5
Timely response
98.3%
Closed with relief
10.2%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See First Financial Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
27
45.8%
Credit reporting or other personal consumer reports
14
23.7%
Mortgage
4
6.8%
Credit card
3
5.1%
Debt collection
3
5.1%
Money transfer, virtual currency, or money service
3
5.1%
Payday loan, title loan, personal loan, or advance loan
3
5.1%
Vehicle loan or lease
2
3.4%
Top issues
Issue
Complaints
Share
Managing an account
15
25.4%
Incorrect information on your report
7
11.9%
Problem with a company's investigation into an existing problem
7
11.9%
Problem with a lender or other company charging your account
6
10.2%
Charged fees or interest you didn't expect
2
3.4%
Closing an account
2
3.4%
Problem caused by your funds being low
2
3.4%
Problem with a purchase shown on your statement
2
3.4%
Problem with fraud alerts or security freezes
2
3.4%
Trouble during payment process
2
3.4%
Applying for a mortgage or refinancing an existing mortgage
1
1.7%
Attempts to collect debt not owed
1
1.7%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
53
89.8%
Closed with monetary relief
4
6.8%
Closed with non-monetary relief
2
3.4%
Top states
State
Complaints
Share
IN
18
30.5%
OH
15
25.4%
IL
10
16.9%
KY
6
10.2%
TX
2
3.4%
GA
1
1.7%
KS
1
1.7%
MD
1
1.7%
MI
1
1.7%
MO
1
1.7%
How they were submitted
Channel
Complaints
Share
Web
53
89.8%
Referral
4
6.8%
Phone
2
3.4%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.