CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026
First National Bank of Omaha complaints
Consumers filed 1,803 complaints about FIRST NATIONAL BANK OF OMAHA with the Consumer Financial Protection Bureau over the past three years, 660 of them in the last 12 months. The most common product was "Credit card" (45%), and the most common issue was "Incorrect information on your report". The company responded on time to 99.8% of complaints, and 21.8% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
1,803
Per $1B deposits
64.9median 8.5
Timely response
99.8%
Closed with relief
21.8%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See First National Bank of Omaha's financial scorecard.
By product
Product
Complaints
Share
Credit card
816
45.3%
Credit reporting or other personal consumer reports
491
27.2%
Checking or savings account
209
11.6%
Debt collection
187
10.4%
Payday loan, title loan, personal loan, or advance loan
61
3.4%
Mortgage
16
0.9%
Money transfer, virtual currency, or money service
14
0.8%
Vehicle loan or lease
6
0.3%
Prepaid card
3
0.2%
Top issues
Issue
Complaints
Share
Incorrect information on your report
259
14.4%
Problem with a purchase shown on your statement
205
11.4%
Improper use of your report
181
10.0%
Other features, terms, or problems
141
7.8%
Managing an account
120
6.7%
Getting a credit card
114
6.3%
Problem with a company's investigation into an existing problem
114
6.3%
Fees or interest
87
4.8%
Attempts to collect debt not owed
75
4.2%
Problem when making payments
66
3.7%
Took or threatened to take negative or legal action
66
3.7%
Closing your account
57
3.2%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
1,407
78.0%
Closed with non-monetary relief
295
16.4%
Closed with monetary relief
97
5.4%
In progress
4
0.2%
Top states
State
Complaints
Share
CA
212
11.8%
NY
145
8.0%
TX
141
7.8%
FL
134
7.4%
IL
127
7.0%
NE
99
5.5%
GA
79
4.4%
MN
61
3.4%
CO
54
3.0%
VA
54
3.0%
How they were submitted
Channel
Complaints
Share
Web
1,644
91.2%
Referral
76
4.2%
Phone
64
3.5%
Postal mail
19
1.1%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.