TellerScore

CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026

First National Bank of Omaha complaints

Consumers filed 1,803 complaints about FIRST NATIONAL BANK OF OMAHA with the Consumer Financial Protection Bureau over the past three years, 660 of them in the last 12 months. The most common product was "Credit card" (45%), and the most common issue was "Incorrect information on your report". The company responded on time to 99.8% of complaints, and 21.8% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
1,803
Per $1B deposits
64.9median 8.5
Timely response
99.8%
Closed with relief
21.8%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See First National Bank of Omaha's financial scorecard.

By product

ProductComplaintsShare
Credit card81645.3%
Credit reporting or other personal consumer reports49127.2%
Checking or savings account20911.6%
Debt collection18710.4%
Payday loan, title loan, personal loan, or advance loan613.4%
Mortgage160.9%
Money transfer, virtual currency, or money service140.8%
Vehicle loan or lease60.3%
Prepaid card30.2%

Top issues

IssueComplaintsShare
Incorrect information on your report25914.4%
Problem with a purchase shown on your statement20511.4%
Improper use of your report18110.0%
Other features, terms, or problems1417.8%
Managing an account1206.7%
Getting a credit card1146.3%
Problem with a company's investigation into an existing problem1146.3%
Fees or interest874.8%
Attempts to collect debt not owed754.2%
Problem when making payments663.7%
Took or threatened to take negative or legal action663.7%
Closing your account573.2%

How complaints were closed

Company responseComplaintsShare
Closed with explanation1,40778.0%
Closed with non-monetary relief29516.4%
Closed with monetary relief975.4%
In progress40.2%

Top states

StateComplaintsShare
CA21211.8%
NY1458.0%
TX1417.8%
FL1347.4%
IL1277.0%
NE995.5%
GA794.4%
MN613.4%
CO543.0%
VA543.0%

How they were submitted

ChannelComplaintsShare
Web1,64491.2%
Referral764.2%
Phone643.5%
Postal mail191.1%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.