CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

Frost Bank complaints

Consumers filed 323 complaints about CULLEN/FROST BANKERS, INC. with the Consumer Financial Protection Bureau over the past three years, 156 of them in the last 12 months. The most common product was "Checking or savings account" (74%), and the most common issue was "Managing an account". The company responded on time to 99.1% of complaints, and 8.4% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)

323

Per $1B deposits

7.4median 8.5

Timely response

99.1%

Closed with relief

8.4%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Frost Bank's financial scorecard.