TellerScore

CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

Fulton Bank, National Association complaints

Consumers filed 245 complaints about FULTON FINANCIAL CORPORATION with the Consumer Financial Protection Bureau over the past three years, 119 of them in the last 12 months. The most common product was "Checking or savings account" (62%), and the most common issue was "Managing an account". The company responded on time to 99.6% of complaints, and 3.3% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
245
Per $1B deposits
8.9median 8.5
Timely response
99.6%
Closed with relief
3.3%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Fulton Bank, National Association's financial scorecard.

By product

ProductComplaintsShare
Checking or savings account15161.6%
Mortgage4418.0%
Credit reporting or other personal consumer reports239.4%
Money transfer, virtual currency, or money service104.1%
Vehicle loan or lease62.4%
Credit card31.2%
Payday loan, title loan, personal loan, or advance loan31.2%
Debt collection20.8%
Prepaid card20.8%
Student loan10.4%

Top issues

IssueComplaintsShare
Managing an account9036.7%
Trouble during payment process2711.0%
Opening an account2610.6%
Closing an account145.7%
Incorrect information on your report135.3%
Problem caused by your funds being low135.3%
Improper use of your report104.1%
Fraud or scam83.3%
Problem with a lender or other company charging your account83.3%
Struggling to pay mortgage72.9%
Applying for a mortgage or refinancing an existing mortgage41.6%
Closing on a mortgage41.6%

How complaints were closed

Company responseComplaintsShare
Closed with explanation23796.7%
Closed with monetary relief83.3%

Top states

StateComplaintsShare
PA9840.0%
NJ7329.8%
MD2811.4%
DE156.1%
VA156.1%
NY83.3%
DC20.8%
FL20.8%
MA10.4%
MO10.4%

How they were submitted

ChannelComplaintsShare
Web20382.9%
Referral2711.0%
Phone114.5%
Postal mail41.6%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.