CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
MidFirst Bank complaints
Consumers filed 954 complaints about MIDFIRST BANK with the Consumer Financial Protection Bureau over the past three years, 466 of them in the last 12 months. The most common product was "Mortgage" (64%), and the most common issue was "Struggling to pay mortgage". The company responded on time to 100.0% of complaints, and 23.3% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
954
Per $1B deposits
37.7median 8.5
Timely response
100.0%
Closed with relief
23.3%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See MidFirst Bank's financial scorecard.
By product
Product
Complaints
Share
Mortgage
606
63.5%
Credit reporting or other personal consumer reports
179
18.8%
Checking or savings account
121
12.7%
Debt collection
22
2.3%
Credit card
11
1.2%
Money transfer, virtual currency, or money service
7
0.7%
Debt or credit management
3
0.3%
Payday loan, title loan, personal loan, or advance loan
2
0.2%
Vehicle loan or lease
2
0.2%
Prepaid card
1
0.1%
Top issues
Issue
Complaints
Share
Struggling to pay mortgage
289
30.3%
Trouble during payment process
218
22.9%
Incorrect information on your report
148
15.5%
Managing an account
61
6.4%
Problem with a company's investigation into an existing problem
40
4.2%
Improper use of your report
33
3.5%
Closing on a mortgage
27
2.8%
Applying for a mortgage or refinancing an existing mortgage
26
2.7%
Closing an account
23
2.4%
Opening an account
22
2.3%
Took or threatened to take negative or legal action
9
0.9%
Problem with a lender or other company charging your account
8
0.8%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
727
76.2%
Closed with non-monetary relief
165
17.3%
Closed with monetary relief
56
5.9%
In progress
6
0.6%
Top states
State
Complaints
Share
TX
135
14.2%
GA
68
7.1%
FL
67
7.0%
CA
58
6.1%
PA
55
5.8%
IL
53
5.6%
NY
48
5.0%
NJ
45
4.7%
OK
43
4.5%
AZ
41
4.3%
How they were submitted
Channel
Complaints
Share
Web
843
88.4%
Phone
48
5.0%
Referral
42
4.4%
Postal mail
21
2.2%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.