CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

NBT Bank, National Association complaints

Consumers filed 126 complaints about NBT BANCORP INC. with the Consumer Financial Protection Bureau over the past three years, 56 of them in the last 12 months. The most common product was "Checking or savings account" (44%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 24.6% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)

126

Per $1B deposits

9.2median 8.5

Timely response

100.0%

Closed with relief

24.6%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See NBT Bank, National Association's financial scorecard.