TellerScore

CFPB complaint counts · Oct 19, 2023 – Oct 19, 2026

OceanFirst Bank, National Association complaints

Consumers filed 35 complaints about OCEANFIRST FINANCIAL CORP. with the Consumer Financial Protection Bureau over the past three years, 14 of them in the last 12 months. The most common product was "Checking or savings account" (54%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 5.7% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
35
Per $1B deposits
1.9median 8.5
Timely response
100.0%
Closed with relief
5.7%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See OceanFirst Bank, National Association's financial scorecard.

By product

ProductComplaintsShare
Checking or savings account1954.3%
Mortgage925.7%
Money transfer, virtual currency, or money service411.4%
Credit reporting or other personal consumer reports25.7%
Debt collection12.9%

Top issues

IssueComplaintsShare
Managing an account925.7%
Trouble during payment process514.3%
Problem caused by your funds being low411.4%
Closing an account38.6%
Closing on a mortgage38.6%
Incorrect information on your report38.6%
Fraud or scam25.7%
Opening an account25.7%
Managing, opening, or closing your mobile wallet account12.9%
Other transaction problem12.9%
Problem with a lender or other company charging your account12.9%
Written notification about debt12.9%

How complaints were closed

Company responseComplaintsShare
Closed with explanation3394.3%
Closed with monetary relief25.7%

Top states

StateComplaintsShare
NJ2468.6%
NY411.4%
PA38.6%
CA12.9%
DE12.9%
FL12.9%
GA12.9%

How they were submitted

ChannelComplaintsShare
Web3291.4%
Referral38.6%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.