CFPB complaint counts · Oct 19, 2023 – Oct 19, 2026
OceanFirst Bank, National Association complaints
Consumers filed 35 complaints about OCEANFIRST FINANCIAL CORP. with the Consumer Financial Protection Bureau over the past three years, 14 of them in the last 12 months. The most common product was "Checking or savings account" (54%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 5.7% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
35
Per $1B deposits
1.9median 8.5
Timely response
100.0%
Closed with relief
5.7%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See OceanFirst Bank, National Association's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
19
54.3%
Mortgage
9
25.7%
Money transfer, virtual currency, or money service
4
11.4%
Credit reporting or other personal consumer reports
2
5.7%
Debt collection
1
2.9%
Top issues
Issue
Complaints
Share
Managing an account
9
25.7%
Trouble during payment process
5
14.3%
Problem caused by your funds being low
4
11.4%
Closing an account
3
8.6%
Closing on a mortgage
3
8.6%
Incorrect information on your report
3
8.6%
Fraud or scam
2
5.7%
Opening an account
2
5.7%
Managing, opening, or closing your mobile wallet account
1
2.9%
Other transaction problem
1
2.9%
Problem with a lender or other company charging your account
1
2.9%
Written notification about debt
1
2.9%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
33
94.3%
Closed with monetary relief
2
5.7%
Top states
State
Complaints
Share
NJ
24
68.6%
NY
4
11.4%
PA
3
8.6%
CA
1
2.9%
DE
1
2.9%
FL
1
2.9%
GA
1
2.9%
How they were submitted
Channel
Complaints
Share
Web
32
91.4%
Referral
3
8.6%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.