CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026
Provident Bank complaints
Consumers filed 48 complaints about PROVIDENT FINANCIAL SERVICES, INC. with the Consumer Financial Protection Bureau over the past three years, 17 of them in the last 12 months. The most common product was "Checking or savings account" (67%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 10.4% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
48
Per $1B deposits
2.4median 8.5
Timely response
100.0%
Closed with relief
10.4%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Provident Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
32
66.7%
Mortgage
11
22.9%
Credit reporting or other personal consumer reports
4
8.3%
Money transfer, virtual currency, or money service
1
2.1%
Top issues
Issue
Complaints
Share
Managing an account
26
54.2%
Trouble during payment process
7
14.6%
Incorrect information on your report
5
10.4%
Problem caused by your funds being low
3
6.3%
Opening an account
2
4.2%
Closing an account
1
2.1%
Closing on a mortgage
1
2.1%
Fraud or scam
1
2.1%
Improper use of your report
1
2.1%
Problem with a company's investigation into an existing problem
1
2.1%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
43
89.6%
Closed with monetary relief
4
8.3%
Closed with non-monetary relief
1
2.1%
Top states
State
Complaints
Share
NJ
36
75.0%
FL
3
6.3%
PA
3
6.3%
CA
2
4.2%
NY
2
4.2%
GA
1
2.1%
IN
1
2.1%
How they were submitted
Channel
Complaints
Share
Web
38
79.2%
Referral
7
14.6%
Phone
3
6.3%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.