TellerScore

CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

Security Bank & Trust Company complaints

Consumers filed 124 complaints about FLAGSHIP FINANCIAL GROUP LLC with the Consumer Financial Protection Bureau over the past three years, 124 of them in the last 12 months. The most common product was "Credit reporting or other personal consumer reports" (47%), and the most common issue was "Incorrect information on your report". The company responded on time to 100.0% of complaints, and 0.0% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
124
Per $1B deposits
103.3median 8.5
Timely response
100.0%
Closed with relief
0.0%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Security Bank & Trust Company's financial scorecard.

By product

ProductComplaintsShare
Credit reporting or other personal consumer reports5846.8%
Vehicle loan or lease4435.5%
Debt collection2016.1%
Credit card21.6%

Top issues

IssueComplaintsShare
Incorrect information on your report4133.1%
Improper use of your report1814.5%
Repossession1612.9%
Attempts to collect debt not owed129.7%
Problem with a company's investigation into an existing problem108.1%
Problems at the end of the loan or lease75.6%
Managing the loan or lease54.0%
Took or threatened to take negative or legal action54.0%
Credit monitoring or identity theft protection services43.2%
False statements or representation21.6%
Getting a loan or lease21.6%
Struggling to pay your loan10.8%

How complaints were closed

Company responseComplaintsShare
Closed with explanation124100.0%

Top states

StateComplaintsShare
TX2721.8%
FL2016.1%
GA1310.5%
AL75.6%
MD75.6%
NC64.8%
SC54.0%
VA54.0%
CA43.2%
IL32.4%

How they were submitted

ChannelComplaintsShare
Web124100.0%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.