CFPB complaint counts · Oct 19, 2023 – Oct 19, 2026

The Bank of New York Mellon complaints

Consumers filed 442 complaints about BANK OF NEW YORK MELLON CORPORATION, THE with the Consumer Financial Protection Bureau over the past three years, 118 of them in the last 12 months. The most common product was "Money transfer, virtual currency, or money service" (28%), and the most common issue was "Managing an account". The company responded on time to 93.9% of complaints, and 0.0% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)

442

Per $1B deposits

1.2median 8.5

Timely response

93.9%

Closed with relief

0.0%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See The Bank of New York Mellon's financial scorecard.