CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
The Central Trust Bank complaints
Consumers filed 97 complaints about CENTRAL BANCOMPANY, INC with the Consumer Financial Protection Bureau over the past three years, 41 of them in the last 12 months. The most common product was "Checking or savings account" (47%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 18.6% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
97
Per $1B deposits
5.9median 8.5
Timely response
100.0%
Closed with relief
18.6%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See The Central Trust Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
46
47.4%
Vehicle loan or lease
16
16.5%
Credit reporting or other personal consumer reports
13
13.4%
Mortgage
8
8.2%
Debt collection
7
7.2%
Money transfer, virtual currency, or money service
4
4.1%
Credit card
2
2.1%
Prepaid card
1
1.0%
Top issues
Issue
Complaints
Share
Managing an account
23
23.7%
Incorrect information on your report
9
9.3%
Opening an account
9
9.3%
Problems at the end of the loan or lease
9
9.3%
Problem caused by your funds being low
8
8.2%
Trouble during payment process
5
5.2%
Closing an account
4
4.1%
Managing the loan or lease
4
4.1%
Problem with a company's investigation into an existing problem
4
4.1%
Improper use of your report
3
3.1%
Took or threatened to take negative or legal action
3
3.1%
Applying for a mortgage or refinancing an existing mortgage
2
2.1%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
79
81.4%
Closed with monetary relief
16
16.5%
Closed with non-monetary relief
2
2.1%
Top states
State
Complaints
Share
MO
65
67.0%
KS
8
8.2%
MA
3
3.1%
AR
2
2.1%
FL
2
2.1%
IL
2
2.1%
LA
2
2.1%
NC
2
2.1%
TX
2
2.1%
CA
1
1.0%
How they were submitted
Channel
Complaints
Share
Web
87
89.7%
Referral
6
6.2%
Phone
4
4.1%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.