CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
United Bank complaints
Consumers filed 97 complaints about UNITED BANKSHARES, INC. with the Consumer Financial Protection Bureau over the past three years, 46 of them in the last 12 months. The most common product was "Checking or savings account" (57%), and the most common issue was "Managing an account". The company responded on time to 97.9% of complaints, and 1.0% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
97
Per $1B deposits
3.5median 8.5
Timely response
97.9%
Closed with relief
1.0%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See United Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
55
56.7%
Credit reporting or other personal consumer reports
18
18.6%
Mortgage
10
10.3%
Debt collection
6
6.2%
Vehicle loan or lease
4
4.1%
Credit card
2
2.1%
Money transfer, virtual currency, or money service
1
1.0%
Payday loan, title loan, personal loan, or advance loan
1
1.0%
Top issues
Issue
Complaints
Share
Managing an account
36
37.1%
Closing an account
11
11.3%
Incorrect information on your report
11
11.3%
Attempts to collect debt not owed
5
5.2%
Problem with a company's investigation into an existing problem
5
5.2%
Problem with a lender or other company charging your account
4
4.1%
Trouble during payment process
4
4.1%
Applying for a mortgage or refinancing an existing mortgage
3
3.1%
Improper use of your report
3
3.1%
Problem caused by your funds being low
3
3.1%
Managing the loan or lease
2
2.1%
Repossession
2
2.1%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
96
99.0%
Closed with monetary relief
1
1.0%
Top states
State
Complaints
Share
VA
24
24.7%
NC
17
17.5%
MD
15
15.5%
DC
9
9.3%
SC
9
9.3%
WV
6
6.2%
FL
4
4.1%
GA
4
4.1%
PA
4
4.1%
TX
2
2.1%
How they were submitted
Channel
Complaints
Share
Web
76
78.4%
Phone
10
10.3%
Referral
10
10.3%
Postal mail
1
1.0%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.