TellerScore

Side-by-side · Q2 2026 data

Five Star Bank vs Steuben Citizens Federal Credit Union

Bank

Five Star Bank

Rochester, New York · $1 billion – $10 billion

66of 100
Moderate

Credit union

Steuben Citizens Federal Credit Union

Bath, New York · Under $100 million in assets

76of 100
Strong

Metric by metric

MeasureFive Star BankSteuben Citizens Federal Credit Union
TellerScore6676 (stronger)
Capital cushion5972 (stronger)
Loan quality7397 (stronger)
Earnings77 (stronger)26
Funding & liquidity37100 (stronger)
Problem-loan coverage89100 (stronger)
Peer percentile40th54th
Total assets$6.3B$35.8M
Deposits / shares$5.3B$30.6M
Capital ratio10.87%12.19% (stronger)
Problem loans0.82%0.09% (stronger)
Net charge-offs0.27% (stronger)2.32%
Return on assets1.42% (stronger)0.15%
Loans ÷ deposits88.7%30.9% (stronger)
Uninsured deposits46.4%1.4% (stronger)
Offices473
CFPB complaints (3 yrs)——
Complaints per $1B deposits——
Mortgage denial rate (HMDA)12.7%—

Steuben Citizens Federal Credit Union has the higher TellerScore (76 vs 66). On the 7 directional measures above (where higher or lower is clearly better), Five Star Bank leads on 2 and Steuben Citizens Federal Credit Union on 5. They differ a lot in size, so ratios such as capital and liquidity are naturally different — the peer percentile shows how each compares with institutions its own size. Deposits are insured up to $250,000 per depositor, per ownership category, at both.

Where both have branches

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