CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026

Navy Federal Credit Union complaints

Consumers filed 34,444 complaints about NAVY FEDERAL CREDIT UNION with the Consumer Financial Protection Bureau over the past three years, 10,462 of them in the last 12 months. The most common product was "Checking or savings account" (48%), and the most common issue was "Problem caused by your funds being low". The company responded on time to 100.0% of complaints, and 23.1% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)

34,444

Per $1B deposits

198.7median 8.5

Timely response

100.0%

Closed with relief

23.1%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Navy Federal Credit Union's financial scorecard.