CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
The Golden 1 Credit Union complaints
Consumers filed 550 complaints about GOLDEN 1 CREDIT UNION, THE with the Consumer Financial Protection Bureau over the past three years, 257 of them in the last 12 months. The most common product was "Checking or savings account" (40%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 2.0% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
550
Per $1B deposits
27.7median 8.5
Timely response
100.0%
Closed with relief
2.0%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See The Golden 1 Credit Union's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
222
40.4%
Credit reporting or other personal consumer reports
147
26.7%
Credit card
52
9.5%
Debt collection
43
7.8%
Vehicle loan or lease
36
6.5%
Money transfer, virtual currency, or money service
19
3.5%
Mortgage
19
3.5%
Payday loan, title loan, personal loan, or advance loan
12
2.2%
Top issues
Issue
Complaints
Share
Managing an account
139
25.3%
Incorrect information on your report
80
14.5%
Improper use of your report
47
8.5%
Problem with a company's investigation into an existing problem
36
6.5%
Problem with a lender or other company charging your account
27
4.9%
Closing an account
22
4.0%
Attempts to collect debt not owed
19
3.5%
Opening an account
17
3.1%
Problem with a purchase shown on your statement
17
3.1%
Problem caused by your funds being low
14
2.5%
Fraud or scam
12
2.2%
Trouble during payment process
11
2.0%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
539
98.0%
Closed with monetary relief
6
1.1%
Closed with non-monetary relief
5
0.9%
Top states
State
Complaints
Share
CA
502
91.3%
TX
13
2.4%
NV
6
1.1%
FL
5
0.9%
AZ
3
0.5%
WA
3
0.5%
CO
2
0.4%
MN
2
0.4%
OR
2
0.4%
SC
2
0.4%
How they were submitted
Channel
Complaints
Share
Web
459
83.5%
Referral
60
10.9%
Phone
28
5.1%
Postal mail
3
0.5%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.