CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

American Express National Bank complaints

Consumers filed 30,584 complaints about AMERICAN EXPRESS COMPANY with the Consumer Financial Protection Bureau over the past three years, 11,566 of them in the last 12 months. The most common product was "Credit card" (46%), and the most common issue was "Incorrect information on your report". The company responded on time to 99.5% of complaints, and 28.2% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)

30,584

Per $1B deposits

178.3median 8.5

Timely response

99.5%

Closed with relief

28.2%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See American Express National Bank's financial scorecard.