CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Arvest Bank complaints
Consumers filed 458 complaints about ARVEST BANK GROUP, INC. with the Consumer Financial Protection Bureau over the past three years, 171 of them in the last 12 months. The most common product was "Checking or savings account" (52%), and the most common issue was "Managing an account". The company responded on time to 99.6% of complaints, and 4.8% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
458
Per $1B deposits
18.6median 8.5
Timely response
99.6%
Closed with relief
4.8%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Arvest Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
239
52.2%
Mortgage
75
16.4%
Credit reporting or other personal consumer reports
59
12.9%
Credit card
30
6.6%
Debt collection
21
4.6%
Money transfer, virtual currency, or money service
16
3.5%
Vehicle loan or lease
12
2.6%
Payday loan, title loan, personal loan, or advance loan
4
0.9%
Debt or credit management
2
0.4%
Top issues
Issue
Complaints
Share
Managing an account
121
26.4%
Incorrect information on your report
45
9.8%
Trouble during payment process
44
9.6%
Opening an account
37
8.1%
Problem with a lender or other company charging your account
31
6.8%
Closing an account
26
5.7%
Problem caused by your funds being low
20
4.4%
Improper use of your report
13
2.8%
Problem with a company's investigation into an existing problem
11
2.4%
Problem with a purchase shown on your statement
11
2.4%
Took or threatened to take negative or legal action
11
2.4%
Struggling to pay mortgage
10
2.2%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
435
95.0%
Closed with monetary relief
12
2.6%
Closed with non-monetary relief
10
2.2%
In progress
1
0.2%
Top states
State
Complaints
Share
AR
152
33.2%
OK
125
27.3%
MO
47
10.3%
TX
23
5.0%
CA
14
3.1%
FL
12
2.6%
IL
9
2.0%
KS
7
1.5%
IN
6
1.3%
MD
6
1.3%
How they were submitted
Channel
Complaints
Share
Web
395
86.2%
Phone
27
5.9%
Referral
26
5.7%
Postal mail
10
2.2%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.