CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Associated Bank, National Association complaints
Consumers filed 349 complaints about ASSOCIATED BANC-CORP with the Consumer Financial Protection Bureau over the past three years, 141 of them in the last 12 months. The most common product was "Checking or savings account" (57%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 2.3% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
349
Per $1B deposits
8.7median 8.5
Timely response
100.0%
Closed with relief
2.3%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Associated Bank, National Association's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
200
57.3%
Mortgage
58
16.6%
Vehicle loan or lease
34
9.7%
Credit reporting or other personal consumer reports
31
8.9%
Money transfer, virtual currency, or money service
11
3.2%
Debt collection
10
2.9%
Credit card
4
1.1%
Payday loan, title loan, personal loan, or advance loan
1
0.3%
Top issues
Issue
Complaints
Share
Managing an account
114
32.7%
Trouble during payment process
40
11.5%
Problem with a lender or other company charging your account
25
7.2%
Opening an account
23
6.6%
Closing an account
22
6.3%
Incorrect information on your report
22
6.3%
Managing the loan or lease
17
4.9%
Problem caused by your funds being low
15
4.3%
Improper use of your report
9
2.6%
Applying for a mortgage or refinancing an existing mortgage
8
2.3%
Problems at the end of the loan or lease
7
2.0%
Struggling to pay mortgage
6
1.7%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
340
97.4%
Closed with monetary relief
8
2.3%
In progress
1
0.3%
Top states
State
Complaints
Share
WI
146
41.8%
IL
79
22.6%
MN
35
10.0%
OH
16
4.6%
FL
11
3.2%
MI
10
2.9%
NY
10
2.9%
NJ
9
2.6%
NE
4
1.1%
IN
3
0.9%
How they were submitted
Channel
Complaints
Share
Web
285
81.7%
Referral
35
10.0%
Phone
21
6.0%
Postal mail
8
2.3%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.