TellerScore

CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

Associated Bank, National Association complaints

Consumers filed 349 complaints about ASSOCIATED BANC-CORP with the Consumer Financial Protection Bureau over the past three years, 141 of them in the last 12 months. The most common product was "Checking or savings account" (57%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 2.3% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
349
Per $1B deposits
8.7median 8.5
Timely response
100.0%
Closed with relief
2.3%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Associated Bank, National Association's financial scorecard.

By product

ProductComplaintsShare
Checking or savings account20057.3%
Mortgage5816.6%
Vehicle loan or lease349.7%
Credit reporting or other personal consumer reports318.9%
Money transfer, virtual currency, or money service113.2%
Debt collection102.9%
Credit card41.1%
Payday loan, title loan, personal loan, or advance loan10.3%

Top issues

IssueComplaintsShare
Managing an account11432.7%
Trouble during payment process4011.5%
Problem with a lender or other company charging your account257.2%
Opening an account236.6%
Closing an account226.3%
Incorrect information on your report226.3%
Managing the loan or lease174.9%
Problem caused by your funds being low154.3%
Improper use of your report92.6%
Applying for a mortgage or refinancing an existing mortgage82.3%
Problems at the end of the loan or lease72.0%
Struggling to pay mortgage61.7%

How complaints were closed

Company responseComplaintsShare
Closed with explanation34097.4%
Closed with monetary relief82.3%
In progress10.3%

Top states

StateComplaintsShare
WI14641.8%
IL7922.6%
MN3510.0%
OH164.6%
FL113.2%
MI102.9%
NY102.9%
NJ92.6%
NE41.1%
IN30.9%

How they were submitted

ChannelComplaintsShare
Web28581.7%
Referral3510.0%
Phone216.0%
Postal mail82.3%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.