CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
BancFirst complaints
Consumers filed 55 complaints about BANCFIRST CORPORATION with the Consumer Financial Protection Bureau over the past three years, 27 of them in the last 12 months. The most common product was "Checking or savings account" (51%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 2.1% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
55
Per $1B deposits
4.9median 8.5
Timely response
100.0%
Closed with relief
2.1%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See BancFirst's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
28
50.9%
Mortgage
7
12.7%
Credit reporting or other personal consumer reports
6
10.9%
Money transfer, virtual currency, or money service
5
9.1%
Debt collection
4
7.3%
Payday loan, title loan, personal loan, or advance loan
3
5.5%
Prepaid card
1
1.8%
Vehicle loan or lease
1
1.8%
Top issues
Issue
Complaints
Share
Managing an account
19
34.5%
Problem caused by your funds being low
6
10.9%
Problem with a lender or other company charging your account
3
5.5%
Trouble during payment process
3
5.5%
Applying for a mortgage or refinancing an existing mortgage
2
3.6%
Attempts to collect debt not owed
2
3.6%
Fraud or scam
2
3.6%
Incorrect information on your report
2
3.6%
Other transaction problem
2
3.6%
Closing on a mortgage
1
1.8%
Communication tactics
1
1.8%
Credit monitoring or identity theft protection services
1
1.8%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
47
85.5%
In progress
7
12.7%
Closed with monetary relief
1
1.8%
Top states
State
Complaints
Share
OK
45
81.8%
FL
2
3.6%
PA
2
3.6%
TX
2
3.6%
AL
1
1.8%
CA
1
1.8%
NV
1
1.8%
How they were submitted
Channel
Complaints
Share
Web
47
85.5%
Referral
4
7.3%
Phone
2
3.6%
Postal mail
2
3.6%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.