CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Banner Bank complaints
Consumers filed 65 complaints about BANNER CORPORATION with the Consumer Financial Protection Bureau over the past three years, 28 of them in the last 12 months. The most common product was "Checking or savings account" (57%), and the most common issue was "Managing an account". The company responded on time to 98.5% of complaints, and 6.3% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
65
Per $1B deposits
4.7median 8.5
Timely response
98.5%
Closed with relief
6.3%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Banner Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
37
56.9%
Mortgage
8
12.3%
Credit reporting or other personal consumer reports
6
9.2%
Debt collection
5
7.7%
Money transfer, virtual currency, or money service
5
7.7%
Credit card
3
4.6%
Student loan
1
1.5%
Top issues
Issue
Complaints
Share
Managing an account
21
32.3%
Problem with a lender or other company charging your account
5
7.7%
Closing an account
4
6.2%
Problem caused by your funds being low
4
6.2%
Fraud or scam
3
4.6%
Improper use of your report
3
4.6%
Opening an account
3
4.6%
Trouble during payment process
3
4.6%
Attempts to collect debt not owed
2
3.1%
Closing on a mortgage
2
3.1%
Problem with a company's investigation into an existing problem
2
3.1%
Struggling to pay mortgage
2
3.1%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
60
92.3%
Closed with monetary relief
3
4.6%
Closed with non-monetary relief
1
1.5%
In progress
1
1.5%
Top states
State
Complaints
Share
WA
27
41.5%
CA
17
26.2%
OR
11
16.9%
ID
4
6.2%
AR
1
1.5%
FL
1
1.5%
IL
1
1.5%
TX
1
1.5%
VA
1
1.5%
WY
1
1.5%
How they were submitted
Channel
Complaints
Share
Web
52
80.0%
Referral
10
15.4%
Phone
3
4.6%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.