CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026
Barclays Bank Delaware complaints
Consumers filed 13,082 complaints about BARCLAYS BANK DELAWARE with the Consumer Financial Protection Bureau over the past three years, 5,627 of them in the last 12 months. The most common product was "Credit card" (50%), and the most common issue was "Incorrect information on your report". The company responded on time to 100.0% of complaints, and 5.0% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
13,082
Per $1B deposits
370.4median 8.5
Timely response
100.0%
Closed with relief
5.0%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Barclays Bank Delaware's financial scorecard.
By product
Product
Complaints
Share
Credit card
6,524
49.9%
Credit reporting or other personal consumer reports
4,508
34.5%
Debt collection
1,667
12.7%
Checking or savings account
268
2.0%
Mortgage
35
0.3%
Money transfer, virtual currency, or money service
33
0.3%
Payday loan, title loan, personal loan, or advance loan
25
0.2%
Debt or credit management
16
0.1%
Prepaid card
4
0.0%
Student loan
1
0.0%
Top issues
Issue
Complaints
Share
Incorrect information on your report
2,358
18.0%
Problem with a purchase shown on your statement
2,261
17.3%
Improper use of your report
1,572
12.0%
Problem with a company's investigation into an existing problem
1,088
8.3%
Getting a credit card
924
7.1%
Other features, terms, or problems
845
6.5%
Took or threatened to take negative or legal action
758
5.8%
Attempts to collect debt not owed
534
4.1%
Fees or interest
471
3.6%
Problem when making payments
382
2.9%
Trouble using your card
325
2.5%
Closing your account
316
2.4%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
12,280
93.9%
Closed with monetary relief
572
4.4%
In progress
162
1.2%
Closed with non-monetary relief
68
0.5%
Top states
State
Complaints
Share
FL
1,678
12.8%
CA
1,666
12.7%
NY
1,634
12.5%
TX
1,001
7.7%
NJ
662
5.1%
PA
514
3.9%
GA
507
3.9%
NC
462
3.5%
MA
434
3.3%
IL
394
3.0%
How they were submitted
Channel
Complaints
Share
Web
12,255
93.7%
Referral
380
2.9%
Phone
311
2.4%
Postal mail
136
1.0%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.