TellerScore

CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026

Barclays Bank Delaware complaints

Consumers filed 13,082 complaints about BARCLAYS BANK DELAWARE with the Consumer Financial Protection Bureau over the past three years, 5,627 of them in the last 12 months. The most common product was "Credit card" (50%), and the most common issue was "Incorrect information on your report". The company responded on time to 100.0% of complaints, and 5.0% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
13,082
Per $1B deposits
370.4median 8.5
Timely response
100.0%
Closed with relief
5.0%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Barclays Bank Delaware's financial scorecard.

By product

ProductComplaintsShare
Credit card6,52449.9%
Credit reporting or other personal consumer reports4,50834.5%
Debt collection1,66712.7%
Checking or savings account2682.0%
Mortgage350.3%
Money transfer, virtual currency, or money service330.3%
Payday loan, title loan, personal loan, or advance loan250.2%
Debt or credit management160.1%
Prepaid card40.0%
Student loan10.0%

Top issues

IssueComplaintsShare
Incorrect information on your report2,35818.0%
Problem with a purchase shown on your statement2,26117.3%
Improper use of your report1,57212.0%
Problem with a company's investigation into an existing problem1,0888.3%
Getting a credit card9247.1%
Other features, terms, or problems8456.5%
Took or threatened to take negative or legal action7585.8%
Attempts to collect debt not owed5344.1%
Fees or interest4713.6%
Problem when making payments3822.9%
Trouble using your card3252.5%
Closing your account3162.4%

How complaints were closed

Company responseComplaintsShare
Closed with explanation12,28093.9%
Closed with monetary relief5724.4%
In progress1621.2%
Closed with non-monetary relief680.5%

Top states

StateComplaintsShare
FL1,67812.8%
CA1,66612.7%
NY1,63412.5%
TX1,0017.7%
NJ6625.1%
PA5143.9%
GA5073.9%
NC4623.5%
MA4343.3%
IL3943.0%

How they were submitted

ChannelComplaintsShare
Web12,25593.7%
Referral3802.9%
Phone3112.4%
Postal mail1361.0%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.