CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026
Busey Bank complaints
Consumers filed 47 complaints about BUSEY BANK with the Consumer Financial Protection Bureau over the past three years, 12 of them in the last 12 months. The most common product was "Checking or savings account" (72%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 25.5% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
47
Per $1B deposits
3.1median 8.5
Timely response
100.0%
Closed with relief
25.5%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Busey Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
34
72.3%
Mortgage
5
10.6%
Credit reporting or other personal consumer reports
4
8.5%
Money transfer, virtual currency, or money service
2
4.3%
Debt collection
1
2.1%
Vehicle loan or lease
1
2.1%
Top issues
Issue
Complaints
Share
Managing an account
22
46.8%
Closing an account
5
10.6%
Opening an account
4
8.5%
Applying for a mortgage or refinancing an existing mortgage
3
6.4%
Improper use of your report
3
6.4%
Fraud or scam
2
4.3%
Problem with a lender or other company charging your account
2
4.3%
Attempts to collect debt not owed
1
2.1%
Incorrect information on your report
1
2.1%
Problem caused by your funds being low
1
2.1%
Problem with a company's investigation into an existing problem
1
2.1%
Repossession
1
2.1%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
35
74.5%
Closed with monetary relief
12
25.5%
Top states
State
Complaints
Share
IL
28
59.6%
MO
6
12.8%
NC
3
6.4%
FL
2
4.3%
CA
1
2.1%
CO
1
2.1%
IN
1
2.1%
NV
1
2.1%
OR
1
2.1%
SC
1
2.1%
How they were submitted
Channel
Complaints
Share
Web
36
76.6%
Referral
7
14.9%
Phone
2
4.3%
Postal mail
2
4.3%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.