CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

Capital One, National Association complaints

Consumers filed 85,905 complaints about CAPITAL ONE FINANCIAL CORPORATION with the Consumer Financial Protection Bureau over the past three years, 33,812 of them in the last 12 months. The most common product was "Credit reporting or other personal consumer reports" (35%), and the most common issue was "Incorrect information on your report". The company responded on time to 100.0% of complaints, and 17.8% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)

85,905

Per $1B deposits

167.6median 8.5

Timely response

100.0%

Closed with relief

17.8%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Capital One, National Association's financial scorecard.