CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026

Citibank, National Association complaints

Consumers filed 55,308 complaints about CITIBANK, N.A. with the Consumer Financial Protection Bureau over the past three years, 23,636 of them in the last 12 months. The most common product was "Credit card" (47%), and the most common issue was "Problem with a purchase shown on your statement". The company responded on time to 100.0% of complaints, and 49.8% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)

55,308

Per $1B deposits

35.7median 8.5

Timely response

100.0%

Closed with relief

49.8%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Citibank, National Association's financial scorecard.