CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

Customers Bank complaints

Consumers filed 72 complaints about CUSTOMERS BANCORP, INC with the Consumer Financial Protection Bureau over the past three years, 27 of them in the last 12 months. The most common product was "Checking or savings account" (22%), and the most common issue was "Incorrect information on your report". The company responded on time to 100.0% of complaints, and 9.0% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)

72

Per $1B deposits

3.3median 8.5

Timely response

100.0%

Closed with relief

9.0%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Customers Bank's financial scorecard.