The TellerScore is our own summary of the figures this institution reports publicly; it is not issued or endorsed by any government agency. It is not a prediction, and deposits within insurance limits are protected either way.

From Q2 2025 to Q2 2026, the score rose 3 points (62 → 65), mostly because the earnings component improved by 18 points.

Percentile against banks of similar size nationwide (100th = best among peers; for ratios where lower is better, the scale is flipped).

Similar-size banks in Pennsylvania

Yes. Customers Bank is an FDIC-insured institution (FDIC certificate #34444). Deposits are insured up to $250,000 per depositor, per insured bank, for each account ownership category.

An estimated 44.3% of deposits ($9.7B) are above the $250,000 FDIC insurance limit, above the peer median of 38%. Insured balances are protected regardless of the score.

The tier 1 leverage ratio is 9.34%, above the 5% level regulators use as the "well capitalized" benchmark for this measure. Its total risk-based capital ratio is 14.53% (benchmark: 10%).

Check how much of your own balance is covered

Customers Bank lists 7 offices in 7 cities across 3 states. Most locations:

• Doylestown, PA (1)
• Hamilton, NJ (1)
• Malvern, PA (1)
• Phoenixville, PA (1)
• Rye Brook, NY (1)
• West Reading, PA (1)
• Wyomissing, PA (1)

All branch addresses and map

Over the last three years, the CFPB forwarded 72 consumer complaints about CUSTOMERS BANCORP, INC to the company (27 in the last 12 months). 100.0% received a timely response. That is 3.3 complaints per $1 billion of deposits, versus a median of 8.5 among institutions with complaint data.

Complaint counts reflect volume, not validity: the CFPB does not verify complaints, and large institutions receive more because they serve more customers. Complaints are filed under the parent company name, which may cover affiliates.

Complaint breakdown by product and issue

In 2025, Customers Bank reported 380 home-loan applications under HMDA (LEI 6UHRKD73G36IZYN3FC43): 328 originated ($558,200,000 total), 14 denied, and 29 withdrawn or closed by the applicant. Its denial rate on decided applications was 4.0%, compared with 22.2% for all lenders nationwide.

Denial rates depend heavily on loan type and applicant mix and are not a measure of fairness or of your own odds.

Legal name

Customers Bank

Former names

New Century Bank

Type

State-chartered bank (Fed member)

FDIC certificate #

34444

RSSD ID

2354985

Primary regulator

FED

Holding company

Customers Bcorp Inc

Established

June 26, 1997

Headquarters

40 General Warren Blvd, Malvern, PA 19355

Website

www.customersbank.com

Employees

883