CFPB complaint counts · Oct 19, 2023 – Oct 19, 2026
Dollar Bank, Federal Savings Bank complaints
Consumers filed 135 complaints about DOLLAR MUTUAL BANCORP with the Consumer Financial Protection Bureau over the past three years, 52 of them in the last 12 months. The most common product was "Checking or savings account" (39%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 8.1% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
135
Per $1B deposits
13.5median 8.5
Timely response
100.0%
Closed with relief
8.1%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Dollar Bank, Federal Savings Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
53
39.3%
Credit reporting or other personal consumer reports
35
25.9%
Mortgage
21
15.6%
Credit card
12
8.9%
Debt collection
10
7.4%
Payday loan, title loan, personal loan, or advance loan
3
2.2%
Money transfer, virtual currency, or money service
1
0.7%
Top issues
Issue
Complaints
Share
Managing an account
30
22.2%
Incorrect information on your report
22
16.3%
Trouble during payment process
15
11.1%
Improper use of your report
8
5.9%
Problem with a company's investigation into an existing problem
7
5.2%
Opening an account
6
4.4%
Problem caused by your funds being low
6
4.4%
Attempts to collect debt not owed
5
3.7%
Closing an account
5
3.7%
Problem with a lender or other company charging your account
5
3.7%
Took or threatened to take negative or legal action
5
3.7%
Other features, terms, or problems
3
2.2%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
124
91.9%
Closed with monetary relief
6
4.4%
Closed with non-monetary relief
5
3.7%
Top states
State
Complaints
Share
OH
57
42.2%
PA
51
37.8%
VA
11
8.1%
NC
4
3.0%
TX
4
3.0%
GA
2
1.5%
ID
1
0.7%
IL
1
0.7%
IN
1
0.7%
NJ
1
0.7%
How they were submitted
Channel
Complaints
Share
Web
111
82.2%
Referral
15
11.1%
Phone
8
5.9%
Postal mail
1
0.7%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.