CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026
Eastern Bank complaints
Consumers filed 76 complaints about EASTERN BANKSHARES INC with the Consumer Financial Protection Bureau over the past three years, 35 of them in the last 12 months. The most common product was "Checking or savings account" (58%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 20.0% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
76
Per $1B deposits
2.9median 8.5
Timely response
100.0%
Closed with relief
20.0%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Eastern Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
44
57.9%
Mortgage
17
22.4%
Credit reporting or other personal consumer reports
12
15.8%
Money transfer, virtual currency, or money service
2
2.6%
Debt collection
1
1.3%
Top issues
Issue
Complaints
Share
Managing an account
26
34.2%
Closing an account
8
10.5%
Incorrect information on your report
8
10.5%
Trouble during payment process
6
7.9%
Opening an account
5
6.6%
Struggling to pay mortgage
5
6.6%
Closing on a mortgage
4
5.3%
Problem with a company's investigation into an existing problem
4
5.3%
Problem with a lender or other company charging your account
3
3.9%
Problem caused by your funds being low
2
2.6%
Attempts to collect debt not owed
1
1.3%
Credit monitoring or identity theft protection services
1
1.3%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
60
78.9%
Closed with monetary relief
14
18.4%
Closed with non-monetary relief
1
1.3%
In progress
1
1.3%
Top states
State
Complaints
Share
MA
63
82.9%
NH
5
6.6%
ME
2
2.6%
CT
1
1.3%
MD
1
1.3%
NY
1
1.3%
PA
1
1.3%
VA
1
1.3%
VT
1
1.3%
How they were submitted
Channel
Complaints
Share
Web
70
92.1%
Referral
5
6.6%
Phone
1
1.3%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.