The TellerScore is our own summary of the figures this institution reports publicly; it is not issued or endorsed by any government agency. It is not a prediction, and deposits within insurance limits are protected either way.

From Q2 2025 to Q2 2026, the score rose 8 points (58 → 66), mostly because the earnings component improved by 65 points.

Percentile against banks of similar size nationwide (100th = best among peers; for ratios where lower is better, the scale is flipped).

Similar-size banks in Massachusetts

Yes. Eastern Bank is an FDIC-insured institution (FDIC certificate #32773). Deposits are insured up to $250,000 per depositor, per insured bank, for each account ownership category.

An estimated 41.6% of deposits ($10.9B) are above the $250,000 FDIC insurance limit, above the peer median of 38%. Insured balances are protected regardless of the score.

The tier 1 leverage ratio is 10.15%, well above the 5% level regulators use as the "well capitalized" benchmark for this measure. Its total risk-based capital ratio is 13.07% (benchmark: 10%).

Check how much of your own balance is covered

Eastern Bank lists 126 offices in 97 cities across 3 states. Most locations:

• Boston, MA (8)
• Cambridge, MA (6)
• Brockton, MA (4)
• Peabody, MA (3)
• Salem, MA (3)
• Beverly, MA (2)
• Braintree, MA (2)
• Cranston, RI (2)
• Everett, MA (2)
• Lynn, MA (2)
• Needham, MA (2)
• Quincy, MA (2)

All branch addresses and map

Over the last three years, the CFPB forwarded 76 consumer complaints about EASTERN BANKSHARES INC to the company (35 in the last 12 months). 100.0% received a timely response. That is 2.9 complaints per $1 billion of deposits, versus a median of 8.5 among institutions with complaint data.

Complaint counts reflect volume, not validity: the CFPB does not verify complaints, and large institutions receive more because they serve more customers. Complaints are filed under the parent company name, which may cover affiliates.

Complaint breakdown by product and issue

In 2025, Eastern Bank reported 6,744 home-loan applications under HMDA (LEI X8V2II80XTQHRH7NCB19): 3,969 originated ($1,619,645,000 total), 2,153 denied, and 241 withdrawn or closed by the applicant. Its denial rate on decided applications was 33.1%, compared with 22.2% for all lenders nationwide.

Denial rates depend heavily on loan type and applicant mix and are not a measure of fairness or of your own odds.

Legal name

Eastern Bank

Type

State-chartered bank

FDIC certificate #

32773

RSSD ID

128904

Primary regulator

FDIC

Holding company

Eastern Bankshares Inc

Established

October 19, 1989

Headquarters

125 High St, Boston, MA 02110

Website

www.easternbank.com

Employees

2,328