CFPB complaint counts · Oct 19, 2023 – Oct 19, 2026
EverBank, National Association complaints
Consumers filed 228 complaints about EVERBANK, NATIONAL ASSOCIATION with the Consumer Financial Protection Bureau over the past three years, 101 of them in the last 12 months. The most common product was "Checking or savings account" (73%), and the most common issue was "Managing an account". The company responded on time to 97.8% of complaints, and 0.0% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
228
Per $1B deposits
6.0median 8.5
Timely response
97.8%
Closed with relief
0.0%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See EverBank, National Association's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
166
72.8%
Mortgage
34
14.9%
Money transfer, virtual currency, or money service
12
5.3%
Credit reporting or other personal consumer reports
8
3.5%
Credit card
4
1.8%
Debt collection
4
1.8%
Top issues
Issue
Complaints
Share
Managing an account
101
44.3%
Closing an account
34
14.9%
Opening an account
25
11.0%
Trouble during payment process
20
8.8%
Struggling to pay mortgage
10
4.4%
Incorrect information on your report
8
3.5%
Other transaction problem
4
1.8%
Fraud or scam
3
1.3%
Getting a credit card
3
1.3%
Problem with a lender or other company charging your account
3
1.3%
False statements or representation
2
0.9%
Other service problem
2
0.9%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
223
97.8%
In progress
5
2.2%
Top states
State
Complaints
Share
CA
40
17.5%
FL
36
15.8%
NY
17
7.5%
TX
17
7.5%
PA
13
5.7%
GA
11
4.8%
NC
9
3.9%
IL
7
3.1%
MD
6
2.6%
MI
6
2.6%
How they were submitted
Channel
Complaints
Share
Web
197
86.4%
Referral
21
9.2%
Phone
8
3.5%
Postal mail
2
0.9%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.