TellerScore

CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026

First National Bank of Pennsylvania complaints

Consumers filed 321 complaints about FIRST NATIONAL BANK OF PENNSYLVANIA with the Consumer Financial Protection Bureau over the past three years, 109 of them in the last 12 months. The most common product was "Checking or savings account" (54%), and the most common issue was "Managing an account". The company responded on time to 99.7% of complaints, and 17.1% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
321
Per $1B deposits
8.2median 8.5
Timely response
99.7%
Closed with relief
17.1%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See First National Bank of Pennsylvania's financial scorecard.

By product

ProductComplaintsShare
Checking or savings account17353.9%
Mortgage6821.2%
Vehicle loan or lease268.1%
Credit reporting or other personal consumer reports237.2%
Debt collection103.1%
Money transfer, virtual currency, or money service92.8%
Credit card82.5%
Payday loan, title loan, personal loan, or advance loan41.2%

Top issues

IssueComplaintsShare
Managing an account10733.3%
Trouble during payment process3510.9%
Opening an account257.8%
Problem caused by your funds being low237.2%
Incorrect information on your report134.0%
Problem with a company's investigation into an existing problem134.0%
Applying for a mortgage or refinancing an existing mortgage123.7%
Managing the loan or lease113.4%
Closing an account92.8%
Closing on a mortgage92.8%
Problem with a lender or other company charging your account92.8%
Repossession92.8%

How complaints were closed

Company responseComplaintsShare
Closed with explanation26682.9%
Closed with monetary relief4714.6%
Closed with non-monetary relief82.5%

Top states

StateComplaintsShare
PA12839.9%
MD5316.5%
NC4614.3%
VA195.9%
OH165.0%
SC123.7%
FL82.5%
NJ72.2%
WV61.9%
IL41.2%

How they were submitted

ChannelComplaintsShare
Web27886.6%
Referral288.7%
Phone103.1%
Postal mail51.6%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.