CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026
First National Bank of Pennsylvania complaints
Consumers filed 321 complaints about FIRST NATIONAL BANK OF PENNSYLVANIA with the Consumer Financial Protection Bureau over the past three years, 109 of them in the last 12 months. The most common product was "Checking or savings account" (54%), and the most common issue was "Managing an account". The company responded on time to 99.7% of complaints, and 17.1% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
321
Per $1B deposits
8.2median 8.5
Timely response
99.7%
Closed with relief
17.1%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See First National Bank of Pennsylvania's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
173
53.9%
Mortgage
68
21.2%
Vehicle loan or lease
26
8.1%
Credit reporting or other personal consumer reports
23
7.2%
Debt collection
10
3.1%
Money transfer, virtual currency, or money service
9
2.8%
Credit card
8
2.5%
Payday loan, title loan, personal loan, or advance loan
4
1.2%
Top issues
Issue
Complaints
Share
Managing an account
107
33.3%
Trouble during payment process
35
10.9%
Opening an account
25
7.8%
Problem caused by your funds being low
23
7.2%
Incorrect information on your report
13
4.0%
Problem with a company's investigation into an existing problem
13
4.0%
Applying for a mortgage or refinancing an existing mortgage
12
3.7%
Managing the loan or lease
11
3.4%
Closing an account
9
2.8%
Closing on a mortgage
9
2.8%
Problem with a lender or other company charging your account
9
2.8%
Repossession
9
2.8%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
266
82.9%
Closed with monetary relief
47
14.6%
Closed with non-monetary relief
8
2.5%
Top states
State
Complaints
Share
PA
128
39.9%
MD
53
16.5%
NC
46
14.3%
VA
19
5.9%
OH
16
5.0%
SC
12
3.7%
FL
8
2.5%
NJ
7
2.2%
WV
6
1.9%
IL
4
1.2%
How they were submitted
Channel
Complaints
Share
Web
278
86.6%
Referral
28
8.7%
Phone
10
3.1%
Postal mail
5
1.6%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.