CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
FirstBank complaints
Consumers filed 45 complaints about FB FINANCIAL CORPORATION with the Consumer Financial Protection Bureau over the past three years, 10 of them in the last 12 months. The most common product was "Mortgage" (60%), and the most common issue was "Trouble during payment process". The company responded on time to 100.0% of complaints, and 0.0% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
45
Per $1B deposits
3.1median 8.5
Timely response
100.0%
Closed with relief
0.0%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See FirstBank's financial scorecard.
By product
Product
Complaints
Share
Mortgage
27
60.0%
Checking or savings account
10
22.2%
Debt collection
3
6.7%
Credit reporting or other personal consumer reports
2
4.4%
Credit card
1
2.2%
Money transfer, virtual currency, or money service
1
2.2%
Payday loan, title loan, personal loan, or advance loan
1
2.2%
Top issues
Issue
Complaints
Share
Trouble during payment process
21
46.7%
Managing an account
7
15.6%
Attempts to collect debt not owed
3
6.7%
Applying for a mortgage or refinancing an existing mortgage
2
4.4%
Closing on a mortgage
2
4.4%
Incorrect information on your report
2
4.4%
Problem with a lender or other company charging your account
2
4.4%
Fraud or scam
1
2.2%
Getting a line of credit
1
2.2%
Improper use of your report
1
2.2%
Problem caused by your funds being low
1
2.2%
Problem with a purchase shown on your statement
1
2.2%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
45
100.0%
Top states
State
Complaints
Share
TN
17
37.8%
AL
8
17.8%
FL
6
13.3%
SC
3
6.7%
CO
1
2.2%
GA
1
2.2%
KY
1
2.2%
ME
1
2.2%
MN
1
2.2%
MS
1
2.2%
How they were submitted
Channel
Complaints
Share
Web
41
91.1%
Referral
2
4.4%
Phone
1
2.2%
Postal mail
1
2.2%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.