The TellerScore is our own summary of the figures this institution reports publicly; it is not issued or endorsed by any government agency. It is not a prediction, and deposits within insurance limits are protected either way.

From Q2 2025 to Q2 2026, the score rose 2 points (57 → 59), mostly because the earnings component improved by 31 points.

Percentile against banks of similar size nationwide (100th = best among peers; for ratios where lower is better, the scale is flipped).

Similar-size banks in Tennessee

Yes. FirstBank is an FDIC-insured institution (FDIC certificate #8663). Deposits are insured up to $250,000 per depositor, per insured bank, for each account ownership category.

An estimated 42.7% of deposits ($6.1B) are above the $250,000 FDIC insurance limit, above the peer median of 38%. Insured balances are protected regardless of the score.

The tier 1 leverage ratio is 10.35%, well above the 5% level regulators use as the "well capitalized" benchmark for this measure. Its total risk-based capital ratio is 12.54% (benchmark: 10%).

Check how much of your own balance is covered

FirstBank lists 90 offices in 66 cities across 4 states. Most locations:

• Franklin, TN (4)
• Murfreesboro, TN (4)
• Birmingham, AL (3)
• Bowling Green, KY (3)
• Chattanooga, TN (3)
• Jackson, TN (3)
• Knoxville, TN (3)
• Nashville, TN (3)
• Columbus, GA (2)
• Dalton, GA (2)
• Huntsville, AL (2)
• Lexington, TN (2)

All branch addresses and map

Over the last three years, the CFPB forwarded 45 consumer complaints about FB FINANCIAL CORPORATION to the company (10 in the last 12 months). 100.0% received a timely response. That is 3.1 complaints per $1 billion of deposits, versus a median of 8.5 among institutions with complaint data.

Complaint counts reflect volume, not validity: the CFPB does not verify complaints, and large institutions receive more because they serve more customers. Complaints are filed under the parent company name, which may cover affiliates.

Complaint breakdown by product and issue

In 2025, FirstBank reported 17,553 home-loan applications under HMDA (LEI 549300OBO7DOF2KOP535): 7,185 originated ($2,179,995,000 total), 7,193 denied, and 731 withdrawn or closed by the applicant. Its denial rate on decided applications was 42.8%, compared with 22.2% for all lenders nationwide.

Denial rates depend heavily on loan type and applicant mix and are not a measure of fairness or of your own odds.

Legal name

FirstBank

Former names

First Bank; Farmers State Bank

Type

State-chartered bank (Fed member)

FDIC certificate #

8663

RSSD ID

436159

Primary regulator

FED

Holding company

Fb Financial Corp

Established

January 1, 1906

Headquarters

1221 Broadway, Nashville, TN 37203

Website

www.firstbankonline.com

Employees

1,635