CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
FirstBank Puerto Rico complaints
Consumers filed 245 complaints about FIRSTBANK PUERTO RICO with the Consumer Financial Protection Bureau over the past three years, 96 of them in the last 12 months. The most common product was "Checking or savings account" (28%), and the most common issue was "Incorrect information on your report". The company responded on time to 100.0% of complaints, and 0.4% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
245
Per $1B deposits
14.5median 8.5
Timely response
100.0%
Closed with relief
0.4%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See FirstBank Puerto Rico's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
68
27.8%
Credit reporting or other personal consumer reports
55
22.4%
Mortgage
38
15.5%
Credit card
27
11.0%
Vehicle loan or lease
26
10.6%
Money transfer, virtual currency, or money service
13
5.3%
Debt collection
11
4.5%
Payday loan, title loan, personal loan, or advance loan
6
2.4%
Debt or credit management
1
0.4%
Top issues
Issue
Complaints
Share
Incorrect information on your report
49
20.0%
Managing an account
42
17.1%
Trouble during payment process
24
9.8%
Problem with a purchase shown on your statement
15
6.1%
Problem with a lender or other company charging your account
13
5.3%
Problem with a company's investigation into an existing problem
10
4.1%
Managing the loan or lease
9
3.7%
Problems at the end of the loan or lease
7
2.9%
Closing an account
6
2.4%
Problem caused by your funds being low
6
2.4%
Other transaction problem
5
2.0%
Struggling to pay mortgage
5
2.0%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
237
96.7%
In progress
7
2.9%
Closed with monetary relief
1
0.4%
Top states
State
Complaints
Share
PR
184
75.1%
FL
21
8.6%
VI
14
5.7%
NY
6
2.4%
NJ
3
1.2%
MA
2
0.8%
OR
2
0.8%
TX
2
0.8%
AL
1
0.4%
CA
1
0.4%
How they were submitted
Channel
Complaints
Share
Web
195
79.6%
Referral
26
10.6%
Phone
18
7.3%
Postal mail
6
2.4%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.