The TellerScore is our own summary of the figures this institution reports publicly; it is not issued or endorsed by any government agency. It is not a prediction, and deposits within insurance limits are protected either way.

From Q2 2025 to Q2 2026, the score rose 5 points (67 → 72), mostly because the earnings component improved by 11 points.

Percentile against banks of similar size nationwide (100th = best among peers; for ratios where lower is better, the scale is flipped).

Similar-size banks in Puerto Rico

Yes. FirstBank Puerto Rico is an FDIC-insured institution (FDIC certificate #30387). Deposits are insured up to $250,000 per depositor, per insured bank, for each account ownership category.

An estimated 47.4% of deposits ($8.0B) are above the $250,000 FDIC insurance limit, above the peer median of 38%. Insured balances are protected regardless of the score.

The tier 1 leverage ratio is 11.54%, well above the 5% level regulators use as the "well capitalized" benchmark for this measure. Its total risk-based capital ratio is 17.97% (benchmark: 10%).

Check how much of your own balance is covered

FirstBank Puerto Rico lists 73 offices in 39 cities across 4 states. Most locations:

• San Juan, PR (8)
• Bayamon, PR (7)
• Rio Piedras, PR (5)
• Caguas, PR (3)
• Carolina, PR (3)
• Charlotte Amalie, VI (3)
• Guaynabo, PR (3)
• Miami, FL (3)
• Ponce, PR (3)
• Arecibo, PR (2)
• Christiansted, VI (2)
• Condado, PR (2)

All branch addresses and map

Over the last three years, the CFPB forwarded 245 consumer complaints about FIRSTBANK PUERTO RICO to the company (96 in the last 12 months). 100.0% received a timely response. That is 14.5 complaints per $1 billion of deposits, versus a median of 8.5 among institutions with complaint data.

Complaint counts reflect volume, not validity: the CFPB does not verify complaints, and large institutions receive more because they serve more customers. Complaints are filed under the parent company name, which may cover affiliates.

Complaint breakdown by product and issue

In 2025, FirstBank Puerto Rico reported 3,552 home-loan applications under HMDA (LEI 549300WWJ28EP3GZG107): 2,283 originated ($507,015,000 total), 726 denied, and 431 withdrawn or closed by the applicant. Its denial rate on decided applications was 23.3%, compared with 22.2% for all lenders nationwide.

Denial rates depend heavily on loan type and applicant mix and are not a measure of fairness or of your own odds.

Legal name

FirstBank Puerto Rico

Former names

FirstBank of Puerto Rico; Firstbank of Puerto Rico; First Federal Savings Bank

Type

State-chartered bank

FDIC certificate #

30387

RSSD ID

510871

Primary regulator

FDIC

Holding company

First Bcorp

Established

January 17, 1949

Headquarters

1519 Ave Ponce De Leon, Santurce, PR 00909

Website

www.1firstbank.com

Employees

3,173