CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

Goldman Sachs Bank USA complaints

Consumers filed 15,617 complaints about GOLDMAN SACHS BANK USA with the Consumer Financial Protection Bureau over the past three years, 6,299 of them in the last 12 months. The most common product was "Credit card" (46%), and the most common issue was "Problem with a purchase shown on your statement". The company responded on time to 99.9% of complaints, and 32.0% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)

15,617

Per $1B deposits

31.3median 8.5

Timely response

99.9%

Closed with relief

32.0%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Goldman Sachs Bank USA's financial scorecard.