CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

JPMorgan Chase Bank, National Association complaints

Consumers filed 68,258 complaints about JPMORGAN CHASE & CO. with the Consumer Financial Protection Bureau over the past three years, 26,276 of them in the last 12 months. The most common product was "Checking or savings account" (36%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 15.9% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)

68,258

Per $1B deposits

24.2median 8.5

Timely response

100.0%

Closed with relief

15.9%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See JPMorgan Chase Bank, National Association's financial scorecard.