CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026

Northwest Bank complaints

Consumers filed 158 complaints about NORTHWEST BANCSHARES INC with the Consumer Financial Protection Bureau over the past three years, 76 of them in the last 12 months. The most common product was "Checking or savings account" (44%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 18.4% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)

158

Per $1B deposits

11.0median 8.5

Timely response

100.0%

Closed with relief

18.4%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Northwest Bank's financial scorecard.