CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Oriental Bank complaints
Consumers filed 162 complaints about OFG BANCORP with the Consumer Financial Protection Bureau over the past three years, 89 of them in the last 12 months. The most common product was "Credit reporting or other personal consumer reports" (27%), and the most common issue was "Incorrect information on your report". The company responded on time to 100.0% of complaints, and 0.0% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
162
Per $1B deposits
16.2median 8.5
Timely response
100.0%
Closed with relief
0.0%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Oriental Bank's financial scorecard.
By product
Product
Complaints
Share
Credit reporting or other personal consumer reports
44
27.2%
Checking or savings account
43
26.5%
Vehicle loan or lease
35
21.6%
Mortgage
19
11.7%
Debt collection
10
6.2%
Money transfer, virtual currency, or money service
5
3.1%
Credit card
3
1.9%
Payday loan, title loan, personal loan, or advance loan
3
1.9%
Top issues
Issue
Complaints
Share
Incorrect information on your report
36
22.2%
Managing an account
29
17.9%
Repossession
13
8.0%
Improper use of your report
12
7.4%
Problem with a company's investigation into an existing problem
11
6.8%
Problem caused by your funds being low
8
4.9%
Trouble during payment process
8
4.9%
Attempts to collect debt not owed
6
3.7%
Managing the loan or lease
6
3.7%
Problems at the end of the loan or lease
6
3.7%
Closing an account
4
2.5%
Closing on a mortgage
4
2.5%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
152
93.8%
In progress
10
6.2%
Top states
State
Complaints
Share
PR
107
66.0%
FL
15
9.3%
VI
9
5.6%
TX
6
3.7%
WA
4
2.5%
LA
3
1.9%
NY
3
1.9%
VA
3
1.9%
IL
2
1.2%
NC
2
1.2%
How they were submitted
Channel
Complaints
Share
Web
143
88.3%
Referral
11
6.8%
Postal mail
6
3.7%
Phone
2
1.2%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.