CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Regions Bank complaints
Consumers filed 3,184 complaints about REGIONS FINANCIAL CORPORATION with the Consumer Financial Protection Bureau over the past three years, 1,268 of them in the last 12 months. The most common product was "Checking or savings account" (53%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 21.4% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
3,184
Per $1B deposits
24.2median 8.5
Timely response
100.0%
Closed with relief
21.4%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Regions Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
1,679
52.7%
Credit reporting or other personal consumer reports
478
15.0%
Mortgage
232
7.3%
Credit card
198
6.2%
Debt collection
191
6.0%
Payday loan, title loan, personal loan, or advance loan
169
5.3%
Money transfer, virtual currency, or money service
123
3.9%
Prepaid card
94
3.0%
Vehicle loan or lease
19
0.6%
Debt or credit management
1
0.0%
Top issues
Issue
Complaints
Share
Managing an account
899
28.2%
Incorrect information on your report
304
9.5%
Problem caused by your funds being low
299
9.4%
Problem with a lender or other company charging your account
200
6.3%
Closing an account
150
4.7%
Improper use of your report
133
4.2%
Trouble during payment process
132
4.1%
Opening an account
116
3.6%
Problem with a company's investigation into an existing problem
106
3.3%
Attempts to collect debt not owed
69
2.2%
Took or threatened to take negative or legal action
66
2.1%
Fraud or scam
58
1.8%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
2,444
76.8%
Closed with monetary relief
414
13.0%
Closed with non-monetary relief
251
7.9%
In progress
75
2.4%
Top states
State
Complaints
Share
FL
631
19.8%
TX
394
12.4%
GA
378
11.9%
TN
358
11.2%
AL
266
8.4%
LA
166
5.2%
MS
165
5.2%
AR
93
2.9%
MO
89
2.8%
IL
82
2.6%
How they were submitted
Channel
Complaints
Share
Web
2,794
87.8%
Phone
245
7.7%
Referral
107
3.4%
Postal mail
38
1.2%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.