TellerScore

CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

Regions Bank complaints

Consumers filed 3,184 complaints about REGIONS FINANCIAL CORPORATION with the Consumer Financial Protection Bureau over the past three years, 1,268 of them in the last 12 months. The most common product was "Checking or savings account" (53%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 21.4% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
3,184
Per $1B deposits
24.2median 8.5
Timely response
100.0%
Closed with relief
21.4%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Regions Bank's financial scorecard.

By product

ProductComplaintsShare
Checking or savings account1,67952.7%
Credit reporting or other personal consumer reports47815.0%
Mortgage2327.3%
Credit card1986.2%
Debt collection1916.0%
Payday loan, title loan, personal loan, or advance loan1695.3%
Money transfer, virtual currency, or money service1233.9%
Prepaid card943.0%
Vehicle loan or lease190.6%
Debt or credit management10.0%

Top issues

IssueComplaintsShare
Managing an account89928.2%
Incorrect information on your report3049.5%
Problem caused by your funds being low2999.4%
Problem with a lender or other company charging your account2006.3%
Closing an account1504.7%
Improper use of your report1334.2%
Trouble during payment process1324.1%
Opening an account1163.6%
Problem with a company's investigation into an existing problem1063.3%
Attempts to collect debt not owed692.2%
Took or threatened to take negative or legal action662.1%
Fraud or scam581.8%

How complaints were closed

Company responseComplaintsShare
Closed with explanation2,44476.8%
Closed with monetary relief41413.0%
Closed with non-monetary relief2517.9%
In progress752.4%

Top states

StateComplaintsShare
FL63119.8%
TX39412.4%
GA37811.9%
TN35811.2%
AL2668.4%
LA1665.2%
MS1655.2%
AR932.9%
MO892.8%
IL822.6%

How they were submitted

ChannelComplaintsShare
Web2,79487.8%
Phone2457.7%
Referral1073.4%
Postal mail381.2%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.